Frequently Asked Questions
Can I bring Pets?
Pets are not allowed at this property due to allergies.
Can I have extra people come/go?
We ask that upon booking, you disclose all of the names of the guests that will be staying or visiting even if it is for the day. No persons are allowed on property than on agreed guest list.
What if I need to add additional people to our stay?
If you wish to have additional guests, please just send an email with the additional guests names when you know them.
Can I extend our stay?
Sometimes we have availability before/after your stay to extend. You can visit our booking calendar to see if there is availability. There is no discount if you want to leave early.
Can I have parties/events?
ABSOLUTELY NO PARTIES!!!: No persons allowed on property than on agreed guest list a violation this will lead to a cancelation of reservation and removal of all guests without refund and a loss of security deposit.
What is quiet time?
10:00PM is quiet time. Please ALWAYS keep noise to a minimum and be respectful of our neighbors. Music must be off by 10:00PM. No Excessive noise both inside and out is not permitted at any time. The sound system in the house is to be used as ambient noise only.
What do I do if something is broken upon arrival?
Our property is thoroughly checked between guests so we know when something is broken. Sometimes the guest before you may have broken something and we will do our best to fix it before your arrival however we are sometimes not able to make it happen in time. Should you check in and find something that is not in good condition or is a concern – it is the responsibility of the guest to report at time of check in. Unreported issues may result in additional charges upon check out.
What do I do if I broke something?
Please just be honest with us! Because our cleaners check everything between guests we will know when you broke something VS. when something was already broken. Depending on what it is, we may ask you to replace or we may take some of your damage deposit. We appreciate full honesty!
When will I get my security deposit back?
The security deposit is returned within 7 business days of check out. However, if there is something broken we may need additional time to return a portion of the payment until we find out a replacement cost, extra cleaning cost etc.
Fireworks & Water Balloons?
Not allowed on the property under any conditions.
Who do I contact in case of emergency?
An emergency such as a fire or medical emergency please call 911 immediately.
Who do I contact if there is an urgent issue?
An urgent need such as something you have damaged, Air conditioning broken, an appliance not working etc. please email us immediately or contact us at the number provided in our house guide. We will do our best to get back to you as soon as possible.
How many parking spots are there?
There are 5 parking spots and only park on the driveway. The septic is under the lawn and can be damaged if driven on. Do not park on the road and do not park on the neighbours property.
Do you provide propane?
We will try our best to provide a propane tank for the BBQ. However we do NOT provide a full tank as it may be empty from the last guest. This is NOT guaranteed upon arrival to be full, you may have to fill it yourself. This can be done at local gas stations, supply gardens nearby or in Huntsville.
Can I have a campfire?
The fire pit outside is available for your enjoyment as well. The Sunrise Cove Fire Danger Ratings are verified daily and updated whenever the ratings change. The ratings can vary between “no daytime burnings” to a “total fire ban.” NEVER leave a fire unattended at any time. Please ensure all campfires are fully extinguished by throwing water on the burning embers to prevent forest fire.
Can I set up a tent/trailer?
No. We do not allow tents, RV or trailers of any kind on the property.
Should I bring firewood?
We will provide starter firewood. However if you run out of firewood you will need to provide your own firewood which can be bought at most gestations in the area and in Huntsville. DO NOT CUT DOWN TREES OR BUSHES on the property for firewood. It is the guest(s) responsibility to follow all local fire burning laws.
Can I smoke on the property?
There is No Drugs or Smoking allowed (inside or outside) on the property. There is a $2,000 cleaning surcharge for smoking on the property and inside the cottage. If guest smoke inside, or outside on the property including but not limited to smoking cigarettes, marijuana, shisha, etc. a minimum of $2,000 will be deducted from your deposit to cover additional cleaning (and possibly more if it impedes on the next guests use of property). Failure to abide by the rules will automatically void the rental policy and booking agreement.